Здравстуйте, не пришли бонусы paymentwall

Пополнил второй раз за день, на 400 бонусов. Второй раз бонусы не пришли...
Аккаунт xhamsters x5
Dear customer,
We would like to inform you that Paymentwall has detected a recent activity in your account that needs to be verified, which was the reason for your current charge to be declined. Please note we have issued a refund on your transaction and it may take up to 10 business days for the funds to appear back on your bank statement
Product Price
400 Bonuses US $5.33
Reference Number: w281447808
Purchase Date: Mar 19, 2022

Вам же дали ответ в сапорте.
Ждите возврата средств на карту в течение 10 дней