Purchasing Character

When I receive the link in my email, I press on it and it doesn't do anything. It keeps all the bonuses on my account, doesn't buy the character and keeps saying "Operation failed" . What do I have to do to purchase this character??? I've been doing this for 13 hours straight to no avail I need help
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1. You need to confirm the service in the same browser where you have your personal account open
2. If you do this and it doesn't work, then right-click on the link in the letter, then "Copy URL", and paste the link into the address bar.