Gift Problem

Hello, I am writing to you because I have a problem. Today (3:30 am from Belgium) I tried to send a gift (a mount: Celestial Steed) to my wife but she still hasn't received it at the time I write to you.
Could you help me solve this little problem please? (server BFA 8.3.7 x11 >
Ps: I checked that the name was correct since she is in my friend list in the menu (with the search button, he finds her name: Oria).
Ps'': I don't speak Russian :/ so I'm writing to you in English if you don't mind.

Specify the login of the account from which the gift was sent.

[email]E

Here are your last 3 item operations:

Цитата:

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118892 711745 1 name: Felfire Hawk; entry: 69226;
118892 711745 1 name: Gurthalak, Voice of the Deeps; entry: 78487;
118892 711745 1 name: Rezan's Gleaming Eye; entry: 158712;

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you didn't send Celestial Steed

It's strange because I assure you that I did send what I told you (it did remove the points from my account).
I put the message I received in my mailbox (it's in Russian and I had to translate it to understand) :

Уважаемый(ая)

Вы запросили отправку подарка Celestial Steed персонажу Oria [717048] (WoW Circle 8.3.7 x11) в личном кабинете WoW Circle. Если Вы не делали такого запроса, пожалуйста, не отвечайте на данное сообщение. Запрос будет автоматически аннулирован по прошествии 24 часов.

Если вы подтверждаете свое желание подарить предмет Celestial Steed персонажу Oria, пожалуйста, проследуйте на страницу:
[url]

При входе на данную страницу, вышеуказанный предмет будет отправлен.

Ваше имя пользователя:

Для редактирования Вашего профиля перейдите на эту страницу и авторизуйтесь: [url]

С наилучшими пожеланиями, Команда проекта WoW Circle

Цитата:

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118892 711745 1 name: Rezan's Gleaming Eye; entry: 158712;

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2592 - 492 = 2120

Цитата:

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118892 711745 1 name: Gurthalak, Voice of the Deeps; entry: 78487;

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2120 - 153 = 1967

Цитата:

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118892 0 1 name: VIP ACC 0

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1967-24 = 1943

Цитата:

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118892 711745 1 name: Felfire Hawk; entry: 69226;

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1943-128= 1815


You made an attempt to send a gift, but did not confirm it.
Bonuses have not been written off, you have 1815 bonuses on your account, since the last purchase transaction ID 69226

Strange but you are probably right since you can see the transactions on the account.
I will try to send him back and if I have a problem I will come back to you (from this post).
Thanks again for responding to me so quickly.
Have a nice evening :)

- - - Updated - - -

I tried again to send him again and no points are counted but it does not work :/
I will donate to her account so she can take it.
Thank you again for your patience and for responding to me quickly.
Have a nice evening :)