Donate problem

Hello there greatings from Bulgaria !
There is one my problemwith donate sistem. I pay with my Visa card for 1100 Bonuses points and now my money in card are blocked but i still dont have bonus points.
What i have to do to get my bonus points ??? can any1 help me becouse in english forum no one can help.

P.S. i pay from 1 mont ago

On which of server do you play?

3.3.5a x5 and i donated becouse i wanna buy character from website

Write to: http://forum.wowcircle.com/member.php?u=99934 or http://forum.wowcircle.com/member.php?u=11217