Bug after customize

Hi i have purchase for customize a character in the control panel, this character is Lyhnkingx, when i go for modify him, it say «*you could not customize*» and when i want to log in this character i get disconected from the server, i dont use illegal program or patch, i even try to make a new character it work so... I have try to go in control panel for use character repair it say «*operation is sucesful*» but i still have same problem, i have delete my character and delete cache in wow folder and recover my char and still not working ...
Acc name : sanandreasx
I play in windows 10 and i have try with different wow client and still no work

In your account purchased a bonus service to change the appearance of the character?

Yes and now i have try too transfer him in another account and still no work
Acc name sanandreasxc

Specify the name of the bonus service that you purchased in your account.

First bonus service was with credit card fasterpay id : w171726854
And the second it was for transfer char in another account w174030648
Btw i still cant use my character ... when i log on this char i get instant disconected

So why my character dont working ? Why you dont give tilte to simbo putinourhero and me? Do you even know that we are all three supreme and high rated player from at, getting ranked here was realy easy for us and gm think we wintraded ???
We get ranked last season in soloq here and still dont have any answer
There is no serious gm on this server? Or they take care only of russians players???

Make a screenshot of the character list tab when entering the game. Send a screenshot to me with a personal message.

https://imgur.com/a/RRkgYTW When i try to customise it say «*you could not customize*» and when i enter in game it make me disconect from the server and back to the account login screen

You need to change the gender of the character, if there are errors, select random settings and press accept.