Shadowmourne hasn't been received not even to this day

Hi there , on 16/07/2019 i gifted my friend a Shadowmourne to this character(Mysticbawsxx),account name (ipwnswar) and he didn't receive it not even to this day , I gifted it from topshamanqt(account name) , bonuses were taken but Shadowmourne hasn't been received yet . Could you do something about it ? You can check logs on site i believe. I must add that the e-mail I clicked on to confirm gift donation was 1 day old.
Basically bonuses were taken but Shadowmourne not received

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Char that has to get shadowmourne
Mysticbawsxx 3.3.5a Fun ( Death Knight)