Trouble with altcode name BFA

[Aerisia]

Hey, i've sold my hunter a few days ago and decided to make a mage with almost the same name ( Hunter's Name was Avelia ) (Mage Name is Avelîa) and the problem is that when a friend of mine tried to gift me an item he cannot find my Char at gifting method on the website he onlys finds the hunter that isnt mine anymore is there any way to fix it? i dont really want to pay 120 bonus points waste them for a bug like that i really hope for quick help.

Happy new year =)

[VúSale]

This is due to the nickname containing the altcode.
check

[Aerisia]

so how can i fix it or is it possible that you could help me fixing it? i didnt know that this different i will make that much trouble :/

[VúSale]

so how can i fix it or is it possible that you could help me fixing it? i didnt know that this different i will make that much trouble :/

Restart the game as a character.

[Aerisia]

i did and still nothing

- - - Updated - - -

Okay i had to shut down the game and delete cache now it worked thank you very much! and for the trouble :/

[VúSale]

Have a good game)