Can't Bind phone number to account
So I know this server is mainly Russian but I am in North America.
To be more precise Canada.
I logged into the control panel and I tried to bind my phone number
to my account but the format of the phone number here is different
here in North America the phone number format is like this 555-555-5555
Now yes I tried just entering my phone number with just the digits and no
I never got a call it was asking me to enter the last four digits of the number
it called me from but I never get the call even just entering the digits
so your system never called me.
And yes I entered all of the correct digits of my phone number in there too
and as I said I entered just the numbers. as I said I did NOT enter the hyphens
and it still did not call me.
Also it took 30 of my bonuses away which I believe I should be able to get back
as well because your system is broken to enter the number when you
are in North America it doesn't call you. I don't get a text message either or
anything like that. But I believe it said it was supposed to call but it didn't
do either. No SMS text message or call or anything no verification at all.
Can you please fix your verification system or have it call me like it says
it is going to do or find a way that I can get my daily bonuses without it in
there please because your system seems to be broken.
So it doesn't seem very fair to say that to get your bonuses daily you have
to have a phone number on your account but yet your system is broken
toj the point that if you are in North America it won't call you and it takes
some of your already existing bonuses I believe it was 30 off my account when
you try and bind it to your account and it doesn't even call you so I can't get
my daily bonuses that it emails me about in game with out a phone number
attached to my account but your system is broken when people are in North America
and it won't let me put my phone number on my account and it won't call me
and verify me so I can't get the last four digits of the number it calls me from which
is the verification it was asking me for.
So this seems really unfair can you please fix this verification system or make it
so I can get my bonuses without that phone number being on my account please.
I think your verification system needs to be looked at and is broken if some one is
in North America.
Thank you,
Jamie (she / her)
