You made several incorrect payments, did not take into account the commission and sent a smaller amount somewhere, a larger amount somewhere.

Although funds must be transferred strictly as indicated at the cash desk.

in your case, 1 payment was partially processed for 12 dollars, and 7 more remained at the cash register
and the second payment was paid on 36.14, but it was due on 37.13, and we did not receive this money, it remained in the cash register.

7 dollars, and 36.14 should have already been returned to you, to the wallet that you sent me in private messages