buying a mount

bought reins of swift spectral tiger (253 points) around 3-4 hours ago, and frostwolf insignia rank 6
the insignia came to the mailbox around after 15 min, but the mount is still yet to come, any idea what happened?, can you resend the mount or something?
name: Acey

it might be because i changed the nickname shortly BEFORE the purchase so the website couldnt yet recognize me ?? but that wouldnt be the case because i bought insignia and shortly AFTER that the mount.

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nevermind, literally the second i posted the topic i got my mount...