У кого не назначены клавиши в игре, зайдите в папку с игрой в папку WTF там найдите все файлы bindings-cache.wtf и отредактируйте вот так:

BINDINGMODE 0
bind W MOVEFORWARD
bind UP MOVEFORWARD
bind S MOVEBACKWARD
bind DOWN MOVEBACKWARD
bind A TURNLEFT
bind LEFT TURNLEFT
bind D TURNRIGHT
bind RIGHT TURNRIGHT
bind Q SPELL Schattenwort: Schmerz
bind E SPELL Schießen
bind SPACE JUMP
bind NUMPAD0 JUMP
bind X MACRO cs
bind Y TOGGLESHEATH
bind NUMLOCK TOGGLEAUTORUN
bind BUTTON4 SPELL Arkane Explosion
bind INSERT PITCHUP
bind DELETE PITCHDOWN
bind NUMPADDIVIDE TOGGLERUN
bind ENTER OPENCHAT
bind - OPENCHATSLASH
bind PAGEUP CHATPAGEUP
bind PAGEDOWN CHATPAGEDOWN
bind SHIFT-PAGEDOWN CHATBOTTOM
bind R SPELL Psychischer Schrei
bind CTRL-PAGEUP COMBATLOGPAGEUP
bind CTRL-PAGEDOWN COMBATLOGPAGEDOWN
bind CTRL-SHIFT-PAGEDOWN COMBATLOGBOTTOM
bind SHIFT-C TOGGLECHARACTER0
bind 1 ACTIONBUTTON1
bind 2 ACTIONBUTTON2
bind 3 ACTIONBUTTON3
bind 4 ACTIONBUTTON4
bind 5 ACTIONBUTTON5
bind 6 ACTIONBUTTON6
bind 7 ACTIONBUTTON7
bind 8 ACTIONBUTTON8
bind 9 ACTIONBUTTON9
bind 0 ACTIONBUTTON10
bind ß ACTIONBUTTON11
bind ´ ACTIONBUTTON12
bind ALT-1 SELFACTIONBUTTON1
bind ALT-2 SELFACTIONBUTTON2
bind ALT-3 SELFACTIONBUTTON3
bind ALT-4 SELFACTIONBUTTON4
bind ALT-5 SELFACTIONBUTTON5
bind ALT-6 SELFACTIONBUTTON6
bind ALT-7 SELFACTIONBUTTON7
bind ALT-8 SELFACTIONBUTTON8
bind ALT-9 SELFACTIONBUTTON9
bind ALT-0 SELFACTIONBUTTON10
bind ALT-ß SELFACTIONBUTTON11
bind ALT-´ SELFACTIONBUTTON12
bind CTRL-F1 SHAPESHIFTBUTTON1
bind CTRL-F2 SHAPESHIFTBUTTON2
bind CTRL-F3 SHAPESHIFTBUTTON3
bind CTRL-F4 SHAPESHIFTBUTTON4
bind CTRL-F5 SHAPESHIFTBUTTON5
bind CTRL-F6 SHAPESHIFTBUTTON6
bind CTRL-F7 SHAPESHIFTBUTTON7
bind CTRL-F8 SHAPESHIFTBUTTON8
bind CTRL-F9 SHAPESHIFTBUTTON9
bind CTRL-F10 SHAPESHIFTBUTTON10
bind CTRL-1 BONUSACTIONBUTTON1
bind CTRL-2 BONUSACTIONBUTTON2
bind CTRL-3 BONUSACTIONBUTTON3
bind CTRL-4 BONUSACTIONBUTTON4
bind CTRL-5 BONUSACTIONBUTTON5
bind CTRL-6 BONUSACTIONBUTTON6
bind CTRL-7 BONUSACTIONBUTTON7
bind CTRL-8 BONUSACTIONBUTTON8
bind CTRL-9 BONUSACTIONBUTTON9
bind CTRL-0 BONUSACTIONBUTTON10
bind SHIFT-1 ACTIONPAGE1
bind SHIFT-2 ACTIONPAGE2
bind SHIFT-3 ACTIONPAGE3
bind SHIFT-4 ACTIONPAGE4
bind SHIFT-5 ACTIONPAGE5
bind SHIFT-6 ACTIONPAGE6
bind SHIFT-UP PREVIOUSACTIONPAGE
bind SHIFT-MOUSEWHEELUP PREVIOUSACTIONPAGE
bind SHIFT-DOWN NEXTACTIONPAGE
bind SHIFT-MOUSEWHEELDOWN NEXTACTIONPAGE
bind TAB TARGETNEARESTENEMY
bind SHIFT-TAB TARGETPREVIOUSENEMY
bind CTRL-TAB TARGETNEARESTFRIEND
bind CTRL-SHIFT-TAB TARGETPREVIOUSFRIEND
bind F1 TARGETSELF
bind F2 TARGETPARTYMEMBER1
bind F3 TARGETPARTYMEMBER2
bind F4 TARGETPARTYMEMBER3
bind F5 TARGETPARTYMEMBER4
bind SHIFT-F1 TARGETPET
bind SHIFT-F2 TARGETPARTYPET1
bind SHIFT-F3 TARGETPARTYPET2
bind SHIFT-F4 TARGETPARTYPET3
bind SHIFT-F5 TARGETPARTYPET4
bind G TARGETFOCUS
bind F SPELL Feuerblitz(Rang 1)
bind V MACRO Mount2
bind T REPLY
bind SHIFT-T REPLY2
bind C CLICK BT4Button26:LeftButton
bind B BAGGINS_TOGGLEALL
bind F12 TOGGLEBACKPACK
bind F8 TOGGLEBAG1
bind F10 TOGGLEBAG3
bind F11 TOGGLEBAG4
bind SHIFT-B OPENALLBAGS
bind P TOGGLECHARACTER4
bind SHIFT-I TOGGLEPETBOOK
bind N CLICK TrinketMenu_Trinket0:LeftButton
bind SHIFT-P TOGGLECHARACTER3
bind U TOGGLECHARACTER2
bind K TOGGLEBLASCCRAFTER
bind L TOGGLEQUESTLOG
bind ESCAPE TOGGLEGAMEMENU
bind M TOGGLEWORLDMAP
bind O TOGGLESOCIAL
bind NUMPADPLUS MINIMAPZOOMIN
bind NUMPADMINUS MINIMAPZOOMOUT
bind CTRL-M TOGGLEMUSIC
bind CTRL-S TOGGLESOUND
bind CTRL-´ MASTERVOLUMEUP
bind CTRL-ß MASTERVOLUMEDOWN
bind ALT-Y TOGGLEUI
bind CTRL-R TOGGLEFPS
bind CTRL-Z TOGGLESTATS
bind CTRL-Q TOGGLETRIS
bind CTRL-W TOGGLEPORTALS
bind CTRL-E TOGGLECOLLISION
bind CTRL-T TOGGLECOLLISIONDISPLAY
bind ALT-B TOGGLEPLAYERBOUNDS
bind ALT-P TOGGLEPERFORMANCEDISPLAY
bind ALT-O TOGGLEPERFORMANCEVALUES
bind CTRL-P RESETPERFORMANCEVALUES
bind END NEXTVIEW
bind HOME PREVVIEW
bind MOUSEWHEELUP CAMERAZOOMIN
bind MOUSEWHEELDOWN CAMERAZOOMOUT
bind PRINTSCREEN SCREENSHOT
bind BUTTON2 TURNORACTION
bind BUTTON1 CAMERAORSELECTORMOVE
bind CTRL-BUTTON1 CAMERAORSELECTORMOVESTICKY
bind SHIFT-V NAMEPLATES
bind CTRL-C TOGGLECOMBATLOG
bind SHIFT-X SITORSTAND
bind SHIFT-Y NONE
bind SHIFT-F FOLLOWTARGET
bind CTRL-L TOGGLEACTIONBARLOCK
bind SHIFT-Q ATTACKTARGET
bind . CT_SHOWHIDE
bind CTRL-I SUPERINSPECT
bind CTRL-^ DCRSHOW
bind SHIFT-E FLIPCAMERAYAW
bind ALT-M CARTOGRAPHER_OPENALTERNATEMAP
bind CTRL-F FOCUSTARGET
bind BUTTON5 SPELL Versengen
bind ^ CLICK BT4Button33:LeftButton
bind SHIFT-^ MACRO Max
bind ` NONE
bind [ PAWN_COMPARE_LEFT
bind ] PAWN_COMPARE_RIGHT
modifiedclick ALT SELFCAST
modifiedclick SHIFT AUTOLOOTTOGGLE
modifiedclick CTRL STICKYCAMERA
modifiedclick SHIFT-BUTTON1 CHATLINK
modifiedclick CTRL-BUTTON1 DRESSUP
modifiedclick SHIFT-BUTTON2 SOCKETITEM
modifiedclick SHIFT SPLITSTACK
modifiedclick SHIFT PICKUPACTION
modifiedclick SHIFT COMPAREITEMS
modifiedclick SHIFT OPENALLBAGS
modifiedclick SHIFT QUESTWATCHTOGGLE

проблема решена