Problems with a donation - Проблемы с пожертвованием

[Anzia]

Доброе утро,

Во-первых, извините, что я не говорю по-русски, во избежание проблем с переводчиком я напишу вам на английском языке, надеюсь, вы не против:

This morning, April 25 at 1:28 a.m., I made a purchase of 7,250 RUB but I have not received the corresponding donation points.

I made another purchase on April 23 with the same procedure and everything was perfect, I even received a payment confirmation email.

This time I have not received confirmation of the payment nor did I receive the bonuses.

I can send you all the payment information, the Order ID and the payment confirmation with more details, but I have seen that they are usually requested privately.

I remain at your disposal to be able to send you all the payment information so that you can verify it.

Thank you so much.

[Anzia]

I just saw that the system use to make the payment is no longer available within the donation systems.

This has worried me even more and I have proceeded to send a private message to an administrator, concretely to EvTech, with the purchase details and corresponding receipts.


Thank you so much.

Извините, я не говорю по-русски, спасибо за ваше время и самоотверженность, как хорошо было бы реализовать переводчик в игре, чтобы лучше понимать вас :)

[VúSale]

What was the donation through? What is the name of the system in your personal account?
Login?

[Anzia]

Dear VúSale,

I have just sent you all the requested information, plus payment details via private message.

I'm I can't speak in Russian and I prefer not to translate it so as not to make mistakes.

Thank you very much for your time and kindness.