Services purchased for voting rewards

[pefas123]

Hi, I purchased 1000 gold on the website from the voting rewards, however, I did not reveice gold in the game. It is the first time when it hapenned. Any ideas how it can be resolved ?

Thanks

[nulaza]

check if its the same server/character as u wish to send, check if ur mailbox isnt full, and check the time it was sent due to the items having 24h time window to be sent to you they should appear in the 24h