Missing Vote Points

[dgx49]

Hello Admin,

I suddenly lost my vote points. My points disparated from my account balance for no appropriate reason. Please help me investigate this issue and check my account log. Here are my details:

* Account Name (dgx94): [jadah]
* Realm: WotLK [rates server: x100 ]
* Approximate missing points: [around 800 to 900 points. I don't really remember it.]
* When did it happen: [October 2025 When I wanted to vote, suddenly my points disparated.

After I collected the points, I shared them with my second account:
id dgx95
uasername bangke
realm wotlk x100

My account is 100% secure. My vote points suddenly disappeared, not because they were stolen or hacked, but because it was a complete system error in Wow Circle.
I suffered losses due to the Wow Circle system error, and I refuse to allow justice to prevail.
Thank you for your help.

[VúSale]

You need to change your account password and enable 2FA in your personal account.
You were robbed more than six months ago, and there's nothing we can do about it.

[dgx49]

My account has never been hacked, sir.
I shared my points with my second account.
ID: dgx95
Username: bangke
Do you understand?

- - - Updated - - -

ID dgx94
Username jadah.
My account has never been hacked.

[VúSale]

Your bonuses can only disappear in two cases:
1. You spent them yourself
2. They were stolen.

Account Name (dgx94): [jadah]

6817546 1846671 1 name: Primordial Saronite; entry: 49908; count: 4 39 164.00 1 2025-10-09 22:09:13
6817546 1846671 1 name: Wooly White Rhino; entry: 54068; count: 1 39 608.00 2025-10-09 22:03:58

Items were purchased for the character on WoTLK x1 https://cp.wowcircle.com/char/2/1846671 - 2025-10-09, for a total of 772 bonus.
There were no other expenses.

My account is 100% secure. My vote points suddenly disappeared, not because they were stolen or hacked, but because it was a complete system error in Wow Circle.
I suffered losses due to the Wow Circle system error, and I refuse to allow justice to prevail.
Thank you for your help.

No, it's not secure, you don't have 2FA enabled.
There are no errors on our part, and since too much time has passed, we cannot help you.

6817546 180.249.159.68 2025-10-10 05:23:19
6817546 180.249.159.68 2025-10-10 05:22:44
6817546 216.209.143.41 2025-10-09 21:43:08
6817546 180.249.159.68 2025-10-09 09:43:57
6817546 180.249.159.68 2025-10-08 05:29:26

Outside entrance and date.

[dgx49]

"Items were purchased for the character on WoTLK x1 https://cp.wowcircle.com/char/2/1846671 - 2025-10-09, for a total of 772 bonus.
There were no other expenses."

Are you sure about this statement?

I have proof that there is nothing wrong with that character.

I can't send photos here.
I don't know how. I'll send them via email. Sorry about that.

[VúSale]

Are you sure about this statement?

Yes, I'm sure these are purchase logs from the dgx94 account.

I have proof that there is nothing wrong with that character.

He's fine, he's all over the account https://cp.wowcircle.com/char/2/1846671

I can't send photos here.
I don't know how. I'll send them via email. Sorry about that.

There is no point.

It's been 8 months now. We can't help you.

---

These are the LOGS of purchases from YOUR account:

6817546 1846671 1 name: Primordial Saronite; entry: 49908; count: 4 39 164.00 1 2025-10-09 22:09:13
6817546 1846671 1 name: Wooly White Rhino; entry: 54068; count: 1 39 608.00 2025-10-09 22:03:58

They show the purchase of several items in October 2025, specifically, these items https://wowroad.info/?item=49908 (165 bonus) and https://wowroad.info/?item=54068 (608 bonus) were sent to a character from the account dgx94 (the character himself is https://cp.wowcircle.com/char/2/1846671).
What happened to these items afterward is unknown, as too much time has passed.


Here are the logins to your account(personal cabinet):

6817546 180.249.159.68 2025-10-10 05:23:19
6817546 180.249.159.68 2025-10-10 05:22:44
6817546 216.209.143.41 2025-10-09 21:43:08
6817546 180.249.159.68 2025-10-09 09:43:57
6817546 180.249.159.68 2025-10-08 05:29:26

This clearly shows unauthorized access on the day the above items were purchased.
Change your account password and enable two-factor authentication.

There are no errors or problems on our end.

[dgx49]

Why didn't I get the notification email?

[VúSale]

Why didn't I get the notification email?

I already explained why there were no email notifications. When purchasing items for YOUR character on your account, you do NOT receive email notifications.