[Отклонено] Appealing ban

[hafanwori]

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I dont understand why .My english is poor...
But i am sure i did nothing wrong..
Just spent over100 dollors on my account and it was banned.I know its auto anticheat system,But it make mistakes right?
what i need to provide to prove i did not cheat
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i dont understand the reason.Explain it to me plz？

[Озай]

The error is excluded.
Remove all third-party programs, patches. And it is better to reinstall the clean game client.

[hafanwori]

The error is excluded.
Remove all third-party programs, patches. And it is better to reinstall the clean game client.

can't use third-party programs？which i can’t use exactly，or where should i download the right ones
and dose this ban related to my vpn？

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and my account is still banned

[Озай]

Perhaps some additional patches or programs installed on the client.
Ban will remain.